Location: USA / Canada | PST Hours

Preferred: Oakland, CA (Remote candidates are welcome)

Experience: 10–14+ Years Overall IT Experience

Salesforce Field Service: 5+ Years Hands-on Leadership Experience

Domain: Utilities / Vegetation Management experience preferred

Role Overview

We are seeking an experienced Salesforce Field Service (SFS) Lead to own the ongoing Operations & Maintenance (O&M) of Salesforce Field Service solutions supporting an enterprise Vegetation Management (VM) program.

The ideal candidate will bring strong technical leadership, production support ownership, and experience managing field operations solutions in a regulated utility environment.

Key Responsibilities

• Own end-to-end Salesforce Field Service operations for the Vegetation Management program

• Ensure platform availability, performance, reliability, and production stability

• Manage Incident, Problem & Change Management aligned with ITIL practices

• Support field operations including patrols, inspections, hazard tree identification, trimming, pruning, removal, emergency/storm work, and cyclical maintenance

• Support Salesforce Field Service Mobile users, including offline functionality, performance, usability, adoption, and training

• Drive continuous improvements in crew productivity, utilization, SLA adherence, backlog reduction, data quality, and reporting accuracy

• Lead minor enhancements, configuration changes, and controlled BAU releases

• Partner with business stakeholders to convert operational challenges into Salesforce solutions

• Enforce Salesforce best practices, security, governance, and compliance

• Lead SFS developers, administrators, and support analysts

• Conduct code reviews, release approvals, and platform health checks

• Collaborate with Enterprise Architects and the Salesforce Center of Excellence (CoE)

Ideal Candidate

• Strong Salesforce Field Service leadership experience

• Deep understanding of Field Service operations and production support

• Experience with scheduling, mobility, integrations, and data management

• Utilities / Vegetation Management domain knowledge is a strong plus

• Strong stakeholder management and technical leadership skills

Location: Iselin, NJ

Visa: w2/1099/c2c

Client: Mizuho

Rate $ Market

Positions: 5

FACE TO FACE INTERVIEW

Senior Business Analyst with Tech experience needed with 10-15 years of experience

Anyone who have Broadridge impact, Gloss, Bps 10+ Years Experience OR FIS Systems is Fine

Settlement Platforms with 10-25 Years of Experience

Banking domain, Fixed income, derivatives, Capital market experience, Equities etc

Job Summary

• Mizuho IT is seeking a Technical Business Analyst and Project Manager to support the firm’s post-trade processing environment for Equities, Fixed Income, and Derivatives platforms.

• Successful candidates must be experienced in identifying and analyzing technology and functional flows and developing business and functional requirements.

• Collaborate with Business and Technology stakeholders across the organization to support current state, ongoing enhancements, and projects.

• The candidate must be technically proficient, able to multi-task well, explain solutions clearly, be well organized, and can work independently with minimal oversight.

• Liaise with vendors, service providers, technology stakeholders, users, and management to deliver solutions for Back Office / Operations IT.

• Support current post-trade processing platforms and flows. Prior experience in programming, job schedulers, vendor feeds, messaging platforms, documentation, business analysis, and project management required.

* Familiarity with clearance and settlement service providers and systems including:

• Broadridge Impact

• Gloss

• FIS Phase3

• Loanet

• Global1

• DTC

• SWIFT

• Coordinate with vendors and service providers.

Must be able to identify and document gaps in procedures and create solutions for scalable and repeatable processes, in adherence with the compliance framework and IT best practices established.

Major Responsibilities

• Perform business analysis and project management to understand requirements for IT projects and execute projects primarily for the Operations department.

• Identify, document, and manage risks. Recognize issues and proactively create solutions to mitigate adverse impacts.

• Identify, document, and remediate gaps in processes and ensure alignment of the IT department with internal guidelines and industry best practices.

Required Qualifications

• Bachelor’s or Master’s degree in STEM fields, MBA, or related discipline(s).

• 10–15 years of work experience in IT, process re-engineering, or IT consulting.

• Programming, business analysis, and project/program management background.

• Experience liaising with vendors, service providers, technical and functional teams, users, and management.

• Hands-on experience performing gap analysis, managing data, and guiding other resources.

Additional Qualification (partially visible in image)

• Process mapping / process improvement experience.

• Quick learner of new technologies and tools.

Suggested Update Based on Your Earlier Requirement

Replace the clearance and settlement systems section with:

Familiarity with clearance and settlement service providers and systems (Broadridge Impact, BPS, Gloss, FIS products, Loanet, Global1, DTC, SWIFT). Exposure to supporting additional settlement and processing platforms is highly desirable. Coordinate with vendors and service providers.

This aligns with the changes you previously requested regarding Broadridge Impact, BPS, Gloss, and FIS products.